« Resources « Info & FAQ for Renters
Renting is hard enough as it is, and knowing your rights as a renter can be even harder, so we’re trying to make that easier. This page will give you info about your rights, updated with the July 2024 Rental Reform changes, some resources in case you need help, and a series of FAQs covering the renting basics.
CONTENTS
Resources
Some Quick Advice
FAQ, covering:
Types of Rental Leases
Bonds
Pets
Paying Rent
Rent Increases
Breaking a Fixed-Term Lease
Ending a Tenancy
Getting Your Bond Back
Form 5’s
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There were several changes made to renters’ rights in 2023, with further reforms starting July 2024. The Consumer and Business Services 2024 Reforms FactSheet has a summary of the latest updates, and they also have factsheets about each change.
Resources
RentRight
RentRight provides free, independent legal advice, support and advocacy for people renting in the private, public, and community sectors. They give advice about leases, bond disputes, property maintenance, unpaid rent, and more.
How to Contact
You can call RentRight from Monday to Friday between 8am to 8pm, or send a message using the contact form on their website.
SACAT
The South Australian Civil and Administrative Tribunal (SACAT) is the state government body that deals with disputes between tenants and landlords/agents. They resolve issues through either mediation, or a full hearing.
Applying to SACAT to resolve a dispute is a serious decision. You should get advice from RentRight, and consult the SACAT website first, to ensure it’s the right call.
If you’re worried that contacting SACAT might provoke your landlord into evicting you, Section 90A of the reforms can protect you from retaliatory action. SACAT can void any tenancy termination if they agree that it was brought on by you taking action to enforce your rights as a renter.
How to Contact
All SACAT applications must be made online. Fees apply for most applications, but they can be waived for financial hardship, and most concession card holders pay a discounted rate.
Phone
Website
Office
1800 723 767
sacat.sa.gov.au
100 Pirie Street, Adelaide, 5000
Some Quick Advice
Make sure all comminication with your landlord/agent is done via email or text message, or at least as much as possible. Even if you feel you have a great relationship with them, always make sure there’s a paper trail.
You might need evidence of your communications, worse comes to worse.
Take pictures of absolutely everything, on your move in and out of a property. Landlords can try to claim some wild things from your bond, and you’ll need evidence if things get elevated.
Upon moving out of a property, claim all your bond back immediately. It’ll force the landlord’s hand into assessing the property ASAP, and counter-offering if they feel they need to – if they don’t within 14 days you’ll get your whole bond back.
FAQ & Common Issues for Tenants
Types of Rental Leases
Fixed-Term Leases
- A fixed-term lease agreement is set for a defined period of time, and has set start and end dates.
- They’re usually for 6 or 12 month periods, though there are short term leases for up to 90 days.
- Landlords must give at least 60 days’ notice if the lease is not being renewed, and they must have prescribed grounds to terminate (end) the tenancy.
- Tenants must give at least 28 days’ notice to terminate the lease.
- If no notice is given, and no new fixed-term lease is offered, the tenancy will automatically roll over into a periodic lease after the fixed-term’s end date.
Periodic Leases
- A periodic lease agreement has a start date, but no end date, and can continue indefinitely.
- Landlords must give at least 60 days’ notice if the lease is not being renewed, and they must have prescribed or specific grounds to terminate a tenancy. If the landlord gives specific grounds for the termination, they must give at least 90 days’ notice.
- Tenants must give at least 21 days’ notice (or 1 months’ notice if rent is paid monthly) to terminate the lease.
See the SA Government’s website for more detailed information.
Bonds
What is a Bond?
A bond is a security deposit paid by the tenant and held by the government. The landlord can use some or all of the bond after a lease is terminated, for repairs to the property or to cover unpaid rent. The remainder is refunded to the tenant.
How Much Bond is My Landlord Allowed to Ask For?
The current maximum bond amount is 4 weeks’ rent, if the weekly rent is $800 or less. If the weekly rent is over $800, the landlord can ask for up to 6 weeks’ rent as bond.
Is this confusing? Yes. Is this way too much? Also yes. Here’s two examples:
Under $800/week rent
Weekly Rents: $750
Multiplier: x4
Max. Bond: $3000
Over $800/week rent
Weekly Rents: $900
Multiplier: x6
Max. Bond: $5400
How Do I Pay My Bond?
From July 2024, bonds can be lodged by the tenant directly to the government. Login or create a Residential Bonds Online (RBO) account to lodge your bond online.
If you pay bond to the landlord or agent, they have two or four weeks, respectively, to lodge it with Consumer and Business Services. You will need to connect the bond with your RBO account after it’s been lodged.
I Can’t Afford That! What Can I Do?
The SA Housing Trust can help pay the bond, and up to two weeks’ rent in advance, if you’re eligible.
Check their website for more information.
Can I Have Pets?
From July 2024, landlords cannot unreasonably decline a pet application. So yes, you can have pets, but it’s not entirely that simple:
- You can now apply to have/add a pet while already in a tenancy contract, by filling out this CBS form.
- You’ll still have to add pets on your applications when applying for houses.
- Landlords can refuse if they believe the property isn’t suitable for the pet, the pet for the property, or if having a pet on the property would break council requirements.
- Landlords can impose “reasonable conditions” for allowing a pet, and you must agree for your pet to be allowed – if conditions seem unreasonable, a claim can be made with SACAT.
- Landlords/agents have 14 days to respond to the application and offer conditions, and if they don’t your pet application is approved unconditionally.
Check the CBS Renting with Pets document for more information.
Paying Rent and Rent Increases
How Can I Pay My Rent?
When signing the rental contract, you can negotiate and agree to a way you’d prefer to pay rent. This is most commonly via direct bank transfer, BPAY, or cash.
Regardless of the payment method chosen, unless a fee is charged to you directly by a third party, landlords cannot charge any fees for the processing of rent payments, and must offer you at least one fee free electronic payment option.
How Often Can My Rent Be Raised?
Rent can only be increased once every 12 months, with at least 60 days’ written notice.
My Landlord Wants to Raise the Rent Way More Than Last Year, Can They Do That?
Unfortunately, there is currently no cap on the amount a landlord can raise the rent by – one of the many reasons we need stronger rent reforms and controls, and a rent freeze. But you don’t have to accept a proposed rent increase – you can negotiate the amount directly with the landlord/agent.
Landlords are banking on the pressures of the housing crisis and the threat of houselessness to force you into accepting whatever offer you’re given, and will aim high on their offers. However, they often don’t want the hassle of having to find new tenants, and may compromise if it means it’s easier for them.
Here’s some advice for negotiating an offer:
- Figure out the price you feel is reasonable, but understand that you may have to compromise on this figure.
- Don’t decline the initial offer, but give a counter offer and explain why you feel that’s a reasonable cost.
- Avoid directly saying that the current offer is unreasonable, even if you know it is.
- Find similar properties in the area around that cost, and link them to your landlord – it can help to provide some examples to justify your price point.
- If you don’t feel comfortable negotiating on your own, RentRight can help with advocacy and support.
You should aim to respond before 28 days to the end of the lease, since this is the minimum notice period you need to give if you decide to not renew, but know the current offer can be revoked by the landlord at any time if they change their mind.
With that said, now there needs to be prescribed grounds for termination – but with no cap on rent increases, you can still be forced out of your home by “choosing” to not accept an unreasonable rent increase.
I’ve Been Offered a Rent Increase That’s Excessive, What Do I Do?
If you’ve been unable to negotiate an offer down, and you believe the landlord is trying to force you out by increasing the rent significantly, or the increase is simply excessive, contact SACAT as soon as possible. If they agree, that offer can be voided and SACAT can negotiate on your behalf.
Check SACAT’s Excessive Rent Applications page for the criteria and more information.
Breaking a Fixed-Term Lease
If you need to leave a property early, it is always best to try to negotiate with your landlord or
agent, and arrive at a written, mutual agreement. Financial penalties may be incurred for ending a lease early, and you can check the government site on ending a fixed-term early for how that’s calculated and what this means.
If negotiating isn’t possible, or you need to end the lease due to hardship, you can apply to SACAT and ask the Tribunal to be released from your lease early on grounds of undue hardship, domestic violence, or any other special circumstance.
Domestic Abuse Protections
If you’re experiencing domestic abuse, you can end your lease early directly with your landlord or agent. You’ll need to fill out Form 15 (Notice of Termination by Tenant on Grounds of Domestic Abuse) and send it to your landlord/agent. You also need to give them a copy of any intervention orders, or a signed report from an authorised professional stating that you’re at risk of domestic abuse.
Check the CBS Domestic Abuse Protections document for more information.
Ending a Tenancy
My Landlord Wants to End My Tenancy, but Didn’t Give Me a Reason. Can They Do That?
No. From July 2024, there must be prescribed grounds for the termination of a tenancy by the landlord. These are:
- Renovations or repairs that can’t be done conveniently/safely with people living on the property.
- The property has been or is being sold, and a contract condition states the property will be vacant.
- The property is being demolished.
- The landlord or landlord’s direct family (spouse, child, parent, in-laws) wish to move in.
How Much Notice Must My Landlord Give Me? How Much Do I Need to Give the Landlord?
There’s slightly different laws for Fixed-Term and Periodic leases:
Fixed-Term:
- If the landlord chooses not to renew the lease, they must give at least 60 days’ notice.
- Tenants must give at least 28 days’ notice to terminate.
- Fill out Form 17 if you’re doing that.
Periodic:
- There must be at least 60 days’ notice given if the lease is not being renewed by the landlord.
- Tenants must give at least 21 days’ notice, or 1 month’s notice if rent is paid monthly.
- Here’s Form 16, if you wish to do that.
Under specific circumstances, leases can be terminated immediately or with shorter notice periods, by either the tenant or the landlord. For the full list, check the CBS document on terminating leases.
Make sure you take pictures of everything after you’ve cleaned and cleared the property – this will be critical for settling any potential bond disputes.
Getting Your Bond Back
A bond should be returned to the tenant at the end of the lease, provided there are no claims made by the landlord. Don’t wait for your landlord to start the process or contact you about it – you should try and claim your bond immediately.
Login to your RBO account and put through a claim for your whole bond (or the mutually agreed amount, if the landlord has made reasonable claims), as soon as your tenancy has ended. This will force the landlord to take action in assessing the property, and if they don’t counter-offer or dispute your claim within 14 days, you’ll be paid your full requested amount.
Remember:
- Landlords can’t claim bond money for fair wear and tear, such as small dents and scratches, deterioration, worn carpet/vinyl, small chips in paint, etc.
- If they say damages are not fair wear and tear, ask for evidence and examples.
- If they want to claim money from your bond, ask for all repair quotes to make sure they match the amount the landlord is requesting.
If there can’t be an agreement then the bond is in dispute, and should be escalated to SACAT.
Check the government’s sites about bond refunds and settling bond disputes for more.
What is a Form 5 (previously Form 2)?
A Form 5 is a warning letter, notifying you about a breach (or perceived breach) of your lease agreement. You’ll need to rectify the breach by the date stated, or the landlord/agent can apply for a hearing to have you evicted.
If you believe the form is unwarranted, or that you have fixed the breach and this is in dispute with the landlord, you should take this up with SACAT immediately.

