By Duncan Bainbridge.

Surely the issue at hand is condemnation of the systemic failure of the Housing Trust, and its inability to keep the cohort of staff who were well-trained and good at their job, but completely overwhelmed by the level of work and lack of support and the failure to attract and retain good staff.

Any number of houses can be built, that’s if you have the trades to do so, but until the frontline staff are provided proper training, in understanding and addressing psychosocial issues and not “manifestation training”, there is no way out of the woods of crisis.

Is an apology from Nat Cook, to the Staff Member for lack of training, or the Tenant, because of that failure, if it exists, enough?

Indeed, is one needed?

She is as much a victim of circumstance as Katie.

We need to stand in solidarity with the workers, not the institution.

Read Katie’s story in The Advertiser (July 12, 2024) (pdf)
Read Katie’s story on ABC (July 12, 2024)

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